How To Enroll

spacer Getting Started
You will need your most recent paystub to get started.

Apply Online
You can apply for enrollment in either the HCSAccount or the DCAAccount, or both, online. The application process is paperless, quick, and easy. On the enrollment application, you will be asked for basic information—your name, address, phone number, department ID, negotiating unit, NYS EMPLID, and the amount you want to set aside in your account for the plan year.

Apply Over The Telephone
If you choose not to enroll online, simply call 1-800-358-7202, and a customer service representative (CSR) will take your application over the phone. The CSR will ask you for the same basic information described above.

After your application has been processed and your eligibility confirmed, you will receive a letter from the FSA administrator by late November that confirms your 2020 enrollment. Your FSA enrollment lasts for only one year. Re-enrollment is not automatic. During the open enrollment period each year, you will have an opportunity to sign up for the next plan year.

Pended Applications
If you receive a message that your application is pended, don’t be alarmed. There are several reasons why your application may pend:

•  You have been recently hired and are not active in the payroll system. Your application will be pended until your new hire status has been verified by your agency.

•  You are on a leave of absence or have recently returned from leave and are not currently active in the payroll system. Your application will be pended until your return to work has been verified by your agency.

•  You entered your information (NYS EMPLID, negotiating unit, or department ID) incorrectly.

Important Reminder
The IRS regulations do not allow exceptions if you miss the open enrollment deadline, regardless of your reason. Enroll early to avoid long hold-times or other issues that may occur during the last few days of the open enrollment period that could cause you to miss the deadline.

Andrew M. Cuomo, Governor