spacer

Getting Answers

Account Information
FSA Claims
Online Claims Submission
Accounts
Profile
Resources
FBMC Interactive Benefits
Personal Identification Number (PIN)

spacer

spacer Account Information
Getting answers to many of your Flex Spending Account questions is now easier than ever. FBMC Customer Service offers you a variety of resources to make inquiries about your Flex Spending Account (FSA).

www.myFBMC.com
By visiting www.myFBMC.com, you will be able to access your account information. Answers to many of your questions can be obtained by using the navigational tabs located along the top portion of the main page.

If you haven’t registered, log into the site as a first-time user. Follow the link on the login page and register through the FBMC Premier Login.

ContentsBack to Table of Contents

FSA Claims
Not only can you check the status of your claim, but you may also download forms and get more information about mailing, faxing, and submitting your claims online to FBMC.

ContentsBack to Table of Contents

Online Claims Submission
You can now submit your reimbursement requests online through www.myFBMC.com. This process allows you to submit, via FBMC’s secure website, a scanned image of a completed claim form along with scans of your supporting documentation.

First time users should follow the instructions to complete the New Users registration process. After you have registered at www.myFBMC.com, logon, click on the Claims tab, then select "Online FSA Claim Submission" from the drop down box.

ContentsBack to Table of Contents

Accounts
View your account balance and contributions. You may also view monthly statements and review your transaction history.

ContentsBack to Table of Contents

Profile
Change the e-mail address FBMC has on file, complete your online registration, or select a new PIN.

ContentsBack to Table of Contents

Resources
View information about eligible health care and over-the-counter drug expenses.

ContentsBack to Table of Contents

FBMC Interactive Benefits
You can reach FBMC’s 24-hour automated phone system, Interactive Voice Response (IVR), by calling 1-800-865-FBMC (3262). This system allows you to access your account information anytime. By following the voice prompts, you can find out a great deal of information about your account.

  • Current Account Balance(s)
  • Claim Status
  • Mailing Address Verification
  • Obtain FSA Reimbursement Request Forms
  • Change Your Personal Identification Number (PIN)
ContentsBack to Table of Contents

Personal Identification Number (PIN)
To access the Interactive Voice Response (IVR) system, all you need is your social security number (SSN). The last four digits of your SSN will be your first PIN. After your initial login, you will be asked to register and select your own confidential PIN to access this system in the future. Your new PIN cannot be the last four digits of your SSN, cannot be longer than eight digits, and must be greater than zero.

If you forget your PIN, click the “Need Help?” link for help or you may reach a customer service representative at 1-800-342-8017. For the hearing impaired, this number can be accessed through the New York Relay System.


ContentsBack to Table of Contents





 
Andrew M. Cuomo, Governor